{"id":1104,"date":"2017-10-24T13:39:35","date_gmt":"2017-10-24T17:39:35","guid":{"rendered":"https:\/\/www.amuletteboutique.com\/customer-service\/"},"modified":"2021-01-22T15:53:26","modified_gmt":"2021-01-22T20:53:26","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.amuletteboutique.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.8.1″ background_color=”rgba(0,0,0,0.52)” background_image=”https:\/\/www.amuletteboutique.com\/wp-content\/uploads\/2017\/12\/background-bijoux-atelier-contact.png” background_position=”bottom_center” background_blend=”multiply” min_height=”350px”][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_font=”Montserrat||||||||” header_text_color=”#FFFFFF” custom_margin=”81px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Customer service<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.8.1″ _module_preset=”default” background_image=”https:\/\/www.amuletteboutique.com\/wp-content\/uploads\/2017\/12\/pattern-2.png” background_size=”initial” background_repeat=”repeat”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”1_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_blurb title=”Guarantee” use_icon=”on” font_icon=”%%169%%” icon_color=”#FFFFFF” use_circle=”on” circle_color=”#8B7EA3″ _builder_version=”4.8.1″ _module_preset=”default” header_font=”Montserrat||||||||” header_text_align=”center” header_text_color=”#636363″ link_option_url=”#guarantee” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_blurb title=”Purchase and return policy” use_icon=”on” font_icon=”%%114%%” icon_color=”#FFFFFF” use_circle=”on” circle_color=”#8B7EA3″ _builder_version=”4.8.1″ _module_preset=”default” header_font=”Montserrat||||||||” header_text_align=”center” header_text_color=”#636363″ link_option_url=”#purchasereturn” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_blurb title=”Delivery policies” use_icon=”on” font_icon=”%%109%%” icon_color=”#FFFFFF” use_circle=”on” circle_color=”#8B7EA3″ _builder_version=”4.8.1″ _module_preset=”default” header_font=”Montserrat||||||||” header_text_align=”center” header_text_color=”#636363″ link_option_url=”#delivery” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_blurb title=”Confidentiality” use_icon=”on” font_icon=”%%93%%” icon_color=”#FFFFFF” use_circle=”on” circle_color=”#8B7EA3″ _builder_version=”4.8.1″ _module_preset=”default” header_font=”Montserrat||||||||” header_text_align=”center” header_text_color=”#636363″ link_option_url=”#confidentiality” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_row column_structure=”1_3,2_3″ module_id=”guarantee” _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”Montserrat||||||||” header_2_text_color=”#636363″ hover_enabled=”0″ border_width_bottom=”1px” border_color_bottom=”#8B7EA3″ sticky_enabled=”0″]<\/p>\n

Guarantee<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”Montserrat||||||||” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

JOAILLERIE L’AMULETTE certifies that all pearls are genuine and of superior quality.<\/p>\n

The present guarantee furthermore that the jewel described is in sterling silver and that all the jewels have been carefully crafted by the jeweler and Quebec experts.<\/p>\n

JOAILLERIE L’AMULETTE undertakes to repair the breakage and replace any pearls lost as a result of a manufacturing defect or a malformation.<\/p>\n

This certificate certifies that the quality of the jewel is stamped in accordance with the laws and regulations enacted by the Government of Canada.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_divider color=”rgba(0,0,0,0.1)” _builder_version=”4.8.1″ _module_preset=”default”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ module_id=”purchasereturn” _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”Montserrat||||||||” header_2_text_color=”#636363″ hover_enabled=”0″ border_width_bottom=”1px” border_color_bottom=”#8B7EA3″ sticky_enabled=”0″]<\/p>\n

Purchase and return policy <\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_accordion _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_accordion_item title=”Conditions of sale” open=”on” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

Payment methods<\/b><\/p>\n

Payments are made by credit card via Paypal. It is not necessary to have a Paypal account to buy on our site.<\/p>\n

Price<\/b><\/p>\n

The price is expressed in Canadian dollars excluding applicable tax. The price indicated on the cards of the products does not include the transport costs which are calculated according to the destination and will be added at the time of placing the order.<\/p>\n

All prices are subject to change without notice.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Return policy” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

In the event that a customer wishes to return a product purchased on www.amuletteboutique.com, he can choose between an exchange or a credit note. The request for exchange or credit note must occur within 10 days of the delivery date.<\/p>\n

\n

In the case of a special order and \/ or a custom made, including any type of family jewel, or when a modification has been made to a jewel (including a size), no refund or exchange is possible .<\/p>\n

For a return of goods, the customer can choose one of the following options:<\/p>\n

\u2022 Go to our Indigo shop at 40 Quai Street La Malbaie Quebec G5A2Y1 according to the opening hours.<\/p>\n

\u2022 Communicate by email at boutique.amulette@gmail.com<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Loss or theft of the package” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

In case of loss or theft of the package as a result of a problem with the carrier, it is imperative to report to JOAILLERIE L’AMULETTE within a reasonable time. To report the loss or theft of the package the customer must imperatively attach by email or a declaration on the honor of non-receipt of the package.<\/p>\n

An investigation will then be opened by JOAILLERIE L’AMULETTE with the carrier and will make available to the customer all information related to the investigation.<\/p>\n

The delay is at least three weeks to elucidate the loss or theft of a package. If the loss is real, after the result of the investigation with the carrier, JOAILLERIE L’AMULETTE will proceed either to a second delivery, or to a refund by credit or by check; subject to compensation from the carrier.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Acceptance of conditions” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

The customer acknowledges having read, from the moment he placed his order, the particular conditions of sale set out and expressly declares to accept them without reserve.<\/p>\n

The present general conditions of sale govern the contractual relations JOAILLERIE L’AMULETTE and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Limitation of liability” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

JOAILLERIE L’AMULETTE, its related companies, its directors, employees, representatives or agents will in no way be held responsible for any damage directly or indirectly related to the use of www.amuletteboutique.com, including the loss of data or profit arising from the use of the elements of www.amuletteboutique.com or the inability to use these elements.<\/p>\n

In the event that JOAILLERIE L’AMULETTE’s liability to you could be withheld, it will be limited to an amount of money equivalent to the price you paid for the products. Notwithstanding the foregoing, nothing in this section shall have the effect of limiting any right you may have as a consumer under any of the public policy laws that may be applicable in your case. .<\/p>\n

\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_divider color=”rgba(0,0,0,0.1)” _builder_version=”4.8.1″ _module_preset=”default”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ module_id=”delivery” _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”Montserrat||||||||” header_2_text_color=”#636363″ hover_enabled=”0″ border_width_bottom=”1px” border_color_bottom=”#8B7EA3″ sticky_enabled=”0″]<\/p>\n

Delivery policies<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_accordion _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_accordion_item title=”Shipping cost” open=”on” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]Delivery charges are calculated based on the weight and destination of the shipment and will be added to the price of your purchases before the final confirmation of your order.[\/et_pb_accordion_item][et_pb_accordion_item title=”Delivery delay” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

In-stock items are sent via Canada Post within 48hrs of your order. You should then receive your goods within 3-4 business days.<\/p>\n

Items whose availability is not immediate must be produced by our jeweler. It must therefore provide a period of 2 to 4 weeks for their implementation. They will be sent via Canada Post within 24 hours of their design. You should then receive your goods within 2 to 3 business days.<\/p>\n

You will receive an email notification when your order leaves our premises.<\/p>\n

In the event of exceptional events delaying or prohibiting the delivery of your order by the carrier, the company JOAILLERIE L’AMULETTE is in no way responsible for non-compliance with the delivery times announced by it. Also, no compensation or refund can be asked to JOAILLERIE AMULETTE in case of delay due to the sole failure of the carrier.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”In-store recovery” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

It is possible to recover your orders at the shop Indigenes on the opening hours of it at: 40 rue du quai, La Malbaie.<\/p>\n

When choosing the delivery method, you can select “pick up the parcel in shop”. A delay of 48 hours will be necessary for the preparation of the order. An email will be sent to you when it is ready to be picked up according to the opening hours of the shop.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Order cancellation” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

JOAILLERIE L’AMULETTE reserves the right to cancel and refund any order submitted via its website. In such case, an email confirming the refund of your order will be sent to you.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Delivery outside Canada” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

JOAILLERIE L’AMULETTE\u00a0can ship your order outside of Canada. Delivery charges will be confirmed at the beginning of your order.<\/p>\n

For the United States: allow approximately 4 to 8 days for delivery depending on the region.<\/p>\n

For all other destinations: allow 6 to 10 weeks for delivery by regular service (surface) or 4 to 15 days for XpressPost service. Please note that a confirmation email will be sent to you when “Amulet Jewelry” will ship your package.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Duty” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

JOAILLERIE L’AMULETTE is not responsible for taxes and \/ or customs fees in the country of destination. The buyer will be held responsible for any restrictions, taxes and other charges levied in the country of destination.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Return policy” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

In the event that a customer wishes to return a product purchased on www.amuletteboutique.com, he can choose between an exchange or a credit note. The request for exchange or credit note must occur within 10 days of the delivery date.<\/p>\n

In the case of a special order and \/ or a custom made, including any type of family jewel, or when a modification has been made to a jewel (including a size), no refund or exchange is possible .<\/p>\n

For a return of goods, the customer can choose one of the following options:<\/p>\n

\u2022 Go to our Indigo shop at 40 Quai Street La Malbaie Quebec G5A2Y1 according to the opening hours.<\/p>\n

\u2022 Communicate by email to boutique.amulette@gmail.com<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_divider color=”rgba(0,0,0,0.1)” _builder_version=”4.8.1″ _module_preset=”default”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ module_id=”confidentiality” _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”Montserrat||||||||” header_2_text_color=”#636363″ hover_enabled=”0″ border_width_bottom=”1px” border_color_bottom=”#8B7EA3″ sticky_enabled=”0″]<\/p>\n

Confidentiality<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”Montserrat||||||||” hover_enabled=”0″ sticky_enabled=”0″]Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information we collect.[\/et_pb_text][et_pb_accordion _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][et_pb_accordion_item title=”Collection of personal information” open=”on” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

We collect the following information:
\u2022 Name
\u2022 First name
\u2022 Address
\u2022 Postal code
\u2022 Email address
\u2022 Telephone \/ fax number
\u2022 Credit card number (via PayPal secure system)<\/p>\n

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and \/ or logs to gather information about you.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Forms and interactivity” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

Your personal information is collected through forms, namely:
\u2022 Website registration form
\u2022 Order form
We use the collected information for the following purposes:
\u2022 Tracking the order
\u2022 Information \/ Promotional Offers
\u2022 Statistics
\u2022 Contact
\u2022 Website management (presentation, organization)<\/p>\n

Your information is also collected through the interactivity that may be established between you and our website as follows:
\u2022 Statistics
\u2022 Contact
\u2022 Website management (presentation, organization)<\/p>\n

We use the collected information for the following purposes:
\u2022 Forum or discussion area
\u2022 Comments
\u2022 Correspondence
\u2022 Information or for promotional offers<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Right of opposition and withdrawal” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

We are committed to offering you the right to oppose and opt out of your personal information. The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.<\/p>\n

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.<\/p>\n

To exercise these rights, you can contact us:<\/p>\n

Email:\u00a0boutique.amulette@gmail.com<\/a><\/p>\n

\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Permission to access” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them. The exercise of this right will be done:<\/p>\n

Email: boutique.amulette@gmail.com<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Security” open=”off” open_toggle_text_color=”#8B7EA3″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#8B7EA3″ use_icon_font_size=”on” icon_font_size=”22px” _builder_version=”4.8.1″ _module_preset=”default” body_font=”Montserrat||||||||” body_link_font=”|700|||||||” body_link_text_color=”#8B7EA3″ hover_enabled=”0″ toggle_font=”Montserrat|700|||||||” toggle_font_size=”21px” closed_toggle_font=”Montserrat||||||||” sticky_enabled=”0″]<\/p>\n

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:<\/p>\n

\u2022 SSL protocol<\/p>\n

\u2022 Access Management – Authorized Person<\/p>\n

\u2022 Access management – person concerned<\/p>\n

\u2022\u00a0 \u00a0 <\/span>Computer backup<\/p>\n

\u2022\u00a0 \u00a0 <\/span>Login password<\/p>\n

\u2022 Firewalls<\/p>\n

JOAILLERIE L’AMULETTE is committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism provides maximum security, there is always a risk involved when using the Internet to transmit personal information.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer serviceGuaranteeJOAILLERIE L’AMULETTE certifies that all pearls are genuine and of superior quality. The present guarantee furthermore that the jewel described is in sterling silver and that all the jewels have been carefully crafted by the jeweler and Quebec experts. JOAILLERIE L’AMULETTE undertakes to repair the breakage and replace any pearls lost as a result […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1104","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Service - Boutique Amulette<\/title>\n<meta name=\"description\" content=\"JOAILLERIE L'AMULETTE certifies that all pearls are genuine and of superior quality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amuletteboutique.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Boutique Amulette\" \/>\n<meta property=\"og:description\" content=\"JOAILLERIE L'AMULETTE certifies that all pearls are genuine and of superior quality.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.amuletteboutique.com\/en\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Boutique Amulette\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/joaillerie.amulette\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-22T20:53:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"18 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.amuletteboutique.com\\\/en\\\/customer-service\\\/\",\"url\":\"https:\\\/\\\/www.amuletteboutique.com\\\/en\\\/customer-service\\\/\",\"name\":\"Customer Service - 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