Customer Service


Confidentiality

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Purchase and return policy

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Delivery and returns

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Conditions and politics

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Guarantee


JOAILLERIE L’AMULETTE certifies that all pearls are genuine and of superior quality.

The present guarantee furthermore that the jewel described is in sterling silver and that all the jewels have been carefully crafted by the jeweler and Quebec experts.

JOAILLERIE L’AMULETTE undertakes to repair the breakage and replace any pearls lost as a result of a manufacturing defect or a malformation.

This certificate certifies that the quality of the jewel is stamped in accordance with the laws and regulations enacted by the Government of Canada.

Purchase and return policy


Payment methods

Payments are made by credit card via Paypal. It is not necessary to have a Paypal account to buy on our site.

Price

The price is expressed in Canadian dollars excluding applicable tax. The price indicated on the cards of the products does not include the transport costs which are calculated according to the destination and will be added at the time of placing the order.

All prices are subject to change without notice.

In the event that a customer wishes to return a product purchased on www.amuletteboutique.com, he can choose between an exchange or a credit note. The request for exchange or credit note must occur within 10 days of the delivery date.

In the case of a special order and / or a custom made, including any type of family jewel, or when a modification has been made to a jewel (including a size), no refund or exchange is possible .

For a return of goods, the customer can choose one of the following options:

• Go to our Indigo shop at 40 Quai Street La Malbaie Quebec G5A2Y1 according to the opening hours.

• Communicate by email at boutique.amulette@gmail.com

In case of loss or theft of the package as a result of a problem with the carrier, it is imperative to report to JOAILLERIE L’AMULETTE within a reasonable time. To report the loss or theft of the package the customer must imperatively attach by email or a declaration on the honor of non-receipt of the package.

An investigation will then be opened by JOAILLERIE L’AMULETTE with the carrier and will make available to the customer all information related to the investigation.

The delay is at least three weeks to elucidate the loss or theft of a package. If the loss is real, after the result of the investigation with the carrier, JOAILLERIE L’AMULETTE will proceed either to a second delivery, or to a refund by credit or by check; subject to compensation from the carrier.

The customer acknowledges having read, from the moment he placed his order, the particular conditions of sale set out and expressly declares to accept them without reserve.

The present general conditions of sale govern the contractual relations JOAILLERIE L’AMULETTE and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.

JOAILLERIE L’AMULETTE, its related companies, its directors, employees, representatives or agents will in no way be held responsible for any damage directly or indirectly related to the use of www.amuletteboutique.com, including the loss of data or profit arising from the use of the elements of www.amuletteboutique.com or the inability to use these elements.

In the event that JOAILLERIE L’AMULETTE’s liability to you could be withheld, it will be limited to an amount of money equivalent to the price you paid for the products. Notwithstanding the foregoing, nothing in this section shall have the effect of limiting any right you may have as a consumer under any of the public policy laws that may be applicable in your case.

Delivery policy


Delivery delay

In-stock items are sent via Canada Post within 48hrs of your order. You should then receive your goods within 3-4 business days.

Items whose availability is not immediate must be produced by our jeweler. It must therefore provide a period of 2 to 4 weeks for their implementation. They will be sent via Canada Post within 24 hours of their design. You should then receive your goods within 2 to 3 business days.

 

In-stock items are sent via Canada Post within 48hrs of your order. You should then receive your goods within 3-4 business days.

Items whose availability is not immediate must be produced by our jeweler. It must therefore provide a period of 2 to 4 weeks for their implementation. They will be sent via Canada Post within 24 hours of their design. You should then receive your goods within 2 to 3 business days.

You will receive an email notification when your order leaves our premises.

In the event of exceptional events delaying or prohibiting the delivery of your order by the carrier, the company JOAILLERIE L’AMULETTE is in no way responsible for non-compliance with the delivery times announced by it. Also, no compensation or refund can be asked to JOAILLERIE AMULETTE in case of delay due to the sole failure of the carrier.

It is possible to recover your orders at the shop Indigenes on the opening hours of it at: 40 rue du quai, La Malbaie.

When choosing the delivery method, you can select “pick up the parcel in shop”. A delay of 48 hours will be necessary for the preparation of the order. An email will be sent to you when it is ready to be picked up according to the opening hours of the shop.

Order cancellation

JOAILLERIE L’AMULETTE reserves the right to cancel and refund any order submitted via its website. In such case, an email confirming the refund of your order will be sent to you.

JOAILLERIE L’AMULETTE reserves the right to cancel and refund any order submitted via its website. In such case, an email confirming the refund of your order will be sent to you.

JEWELRY THE AMULET can ship your order outside of Canada. Delivery charges will be confirmed at the beginning of your order.

For the United States: allow approximately 4 to 8 days for delivery depending on the region.

For all other destinations: allow 6 to 10 weeks for delivery by regular service (surface) or 4 to 15 days for XpressPost service. Please note that a confirmation email will be sent to you when “Amulet Jewelry” will ship your package.

JOAILLERIE L’AMULETTE is not responsible for taxes and / or customs fees in the country of destination. The buyer will be held responsible for any restrictions, taxes and other charges levied in the country of destination.

 

In the event that a customer wishes to return a product purchased on www.amuletteboutique.com, he can choose between an exchange or a credit note. The request for exchange or credit note must occur within 10 days of the delivery date.

In the case of a special order and / or a custom made, including any type of family jewel, or when a modification has been made to a jewel (including a size), no refund or exchange is possible .

For a return of goods, the customer can choose one of the following options:

• Go to our Indigo shop at 40 Quai Street La Malbaie Quebec G5A2Y1 according to the opening hours.

• Communicate by email to boutique.amulette@gmail.com

Confidentiality


Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information we collect.

We collect the following information:

• Name

• First name

    Address

    Postal code

    Email address

• Telephone / fax number

• Credit card number (via PayPal secure system)

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and / or logs to gather information about you.

Your personal information is collected through forms, namely:

• Website registration form

    Order form

We use the collected information for the following purposes:

• Tracking the order

• Information / Promotional Offers

    Statistics

    Contact

• Website management (presentation, organization)

Your information is also collected through the interactivity that may be established between you and our website as follows:

    Statistics

    Contact

• Website management (presentation, organization)

We use the collected information for the following purposes:

• Forum or discussion area

• Comments

• Correspondence

• Information or for promotional offers

We are committed to offering you the right to oppose and opt out of your personal information. The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

Email: boutique.amulette@gmail.com

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them. The exercise of this right will be done:

Email: boutique.amulette@gmail.com

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

• SSL protocol

• Access Management – Authorized Person

• Access management – person concerned

    Computer backup

    Login password

• Firewalls

JOAILLERIE L’AMULETTE is committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism provides maximum security, there is always a risk involved when using the Internet to transmit personal information.